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We recommend to charge your phone / camera before visiting!

Got questions about tickets, refunds, directions, or anything else? Check out our FAQ for quick answers and find everything you need to make the most of your visit!

FAQ

REGULAR  HOURS

**Private Events/Groups/Holidays might change regular operating hours on certain days without notice**

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

11 am – 8 pm
11am – 8 pm
Closed
11am – 8 pm
11 am.– 4pm
Closed
11am - 8pm

GENERAL QUESTIONS

ADMISSION

  • I want to host an event - who can I contact?
    We're glad to hear that! Please fill out our inquiry form and we'll get back to you as soon as possible.
  • Are there any age limits?
    At iArts MUSEUM, we welcome visitors of all ages to come and explore our exhibits. Children ages 4 and under are only charged for anti-slip socks, plus tax & fees and must be accompanied by an adult at all times. To ensure the preservation of our exhibits and the safety of our visitors, baby strollers/carriages need to be left at the designated area. Please inquire at the front desk.
  • Do you have parking?
    Paid parking is available at nearby parking lots. For details, check out our interactive map.
  • How to get to iArtS Museum?
    Subway: Just a few minutes' walk from St. Andrew station. Exit and head west on King St W (you can also take the streetcar from here). Streetcar: Hop on the 504A/B streetcar and get off at the Portland stop, right in front of iArtS Museum. Car: Check out our interactive map for nearby parking options.
  • Wheelchair accessibility at iArtS Museum
    Our current location is in a heritage building that does not support wheelchair accessibility. We acknowledge the challenges this may pose for wheelchair users, and we sincerely apologize for any inconvenience. We are actively exploring options to enhance accessibility within our museum and are committed to making improvements in this area. Thank you for your understanding and patience as we work towards creating a more inclusive environment for all visitors.
  • Where is iArtS Museum Located?
    iArtS Museum is located in the heart of downtown Toronto, just steps away from Roy Thomson Hall and the Mirvish Theatre, at 580 King St W, 2nd floor. The streetcar stops right in front, and it's only minutes away from St. Andrew subway station.
  • How long is a booking slot?
    The iArtS Museum experience is designed for a 60-minute visit, though this may vary for each guest. You are welcome to extend your stay based on available slots at the museum. Please note that arriving at your chosen time slot is crucial to ensure that you and other visitors can enjoy the exhibit in a timely manner.
  • Where do we put our strollers during our museum visit?
    You can inquire at the reception desk for assistance and directions on where to leave the stroller upon arrival.
  • Can I bring my pet to iArtS Museum?
    Unfortunately, only fully certified service animals with proper documentation are permitted. However, due to the delicate artworks on the floor, we do not encourage the presence of service animals.
  • Do you permit outside food and drinks?
    Outside food and drinks are not permitted in the exhibit area.
  • Can I wear my shoes / Flip-Flops / Sneakers / Crocs / ... ?
    To ensure the preservation of our exhibits and the safety of our visitors, all footwear are not permitted in the exhibit area. However, we provide socks for your convenience.
  • Where do I leave my shoes, boots, coats...?
    For your convenience we offer a locker room with ample space for you to store your belongings. You can bring your own lock to keep your items secure. While we take precautions to ensure the safety of your belongings, we are not liable for lost or stolen items.
  • Is there a charge for socks?
    Socks are included in the admission fee and will be provided to you upon entry. We prioritize the safety and comfort of our visitors, which is why we require all attendees to wear anti-slip socks at all times in the exhibit area. Only iArtS Museum's socks can be worn in the exhibit area; footwear is not permitted.
  • What are the accepted payment methods?
    We accept payments through major credit cards such as Visa, MasterCard, American Express, Debit, and cash payments for purchases made at the entrance. However, please note that in-person payment does not guarantee a slot availability. We recommend securing your spot in advance.
  • Walk-in policy & last entry
    WALK-IN POLICY: While we accept walk-ins, due to our popularity, we highly recommend buying your tickets online to secure your spot. LAST ENTRY: Our last entry is one hour before closing, so be sure to check our hours of operation before visiting, as they may change without prior notice.
  • Can I cancel my ticket?
    If you need to reschedule your visit, you can do so easily by clicking the link provided in your confirmation email and following the simple steps. Please note that refunds are not available for tickets, however, we offer a rescheduling option for your convenience up to 48 hours in advance.
  • I want to host an event - who can I contact?
    We're glad to hear that! Please fill out our inquiry form and we'll get back to you as soon as possible.
  • Are there any age limits?
    At iArts MUSEUM, we welcome visitors of all ages to come and explore our exhibits. Children ages 4 and under are only charged for anti-slip socks, plus tax & fees and must be accompanied by an adult at all times. To ensure the preservation of our exhibits and the safety of our visitors, baby strollers/carriages need to be left at the designated area. Please inquire at the front desk.
  • Do you have parking?
    Paid parking is available at nearby parking lots. For details, check out our interactive map.
  • How to get to iArtS Museum?
    Subway: Just a few minutes' walk from St. Andrew station. Exit and head west on King St W (you can also take the streetcar from here). Streetcar: Hop on the 504A/B streetcar and get off at the Portland stop, right in front of iArtS Museum. Car: Check out our interactive map for nearby parking options.
  • Wheelchair accessibility at iArtS Museum
    Our current location is in a heritage building that does not support wheelchair accessibility. We acknowledge the challenges this may pose for wheelchair users, and we sincerely apologize for any inconvenience. We are actively exploring options to enhance accessibility within our museum and are committed to making improvements in this area. Thank you for your understanding and patience as we work towards creating a more inclusive environment for all visitors.
  • Where is iArtS Museum Located?
    iArtS Museum is located in the heart of downtown Toronto, just steps away from Roy Thomson Hall and the Mirvish Theatre, at 580 King St W, 2nd floor. The streetcar stops right in front, and it's only minutes away from St. Andrew subway station.
  • How long is a booking slot?
    The iArtS Museum experience is designed for a 60-minute visit, though this may vary for each guest. You are welcome to extend your stay based on available slots at the museum. Please note that arriving at your chosen time slot is crucial to ensure that you and other visitors can enjoy the exhibit in a timely manner.
  • Where do we put our strollers during our museum visit?
    You can inquire at the reception desk for assistance and directions on where to leave the stroller upon arrival.
  • Can I bring my pet to iArtS Museum?
    Unfortunately, only fully certified service animals with proper documentation are permitted. However, due to the delicate artworks on the floor, we do not encourage the presence of service animals.
  • Do you permit outside food and drinks?
    Outside food and drinks are not permitted in the exhibit area.
  • Can I wear my shoes / Flip-Flops / Sneakers / Crocs / ... ?
    To ensure the preservation of our exhibits and the safety of our visitors, all footwear are not permitted in the exhibit area. However, we provide socks for your convenience.
  • Where do I leave my shoes, boots, coats...?
    For your convenience we offer a locker room with ample space for you to store your belongings. You can bring your own lock to keep your items secure. While we take precautions to ensure the safety of your belongings, we are not liable for lost or stolen items.
  • Is there a charge for socks?
    Socks are included in the admission fee and will be provided to you upon entry. We prioritize the safety and comfort of our visitors, which is why we require all attendees to wear anti-slip socks at all times in the exhibit area. Only iArtS Museum's socks can be worn in the exhibit area; footwear is not permitted.
  • What are the accepted payment methods?
    We accept payments through major credit cards such as Visa, MasterCard, American Express, Debit, and cash payments for purchases made at the entrance. However, please note that in-person payment does not guarantee a slot availability. We recommend securing your spot in advance.
  • Walk-in policy & last entry
    WALK-IN POLICY: While we accept walk-ins, due to our popularity, we highly recommend buying your tickets online to secure your spot. LAST ENTRY: Our last entry is one hour before closing, so be sure to check our hours of operation before visiting, as they may change without prior notice.
  • Can I cancel my ticket?
    If you need to reschedule your visit, you can do so easily by clicking the link provided in your confirmation email and following the simple steps. Please note that refunds are not available for tickets, however, we offer a rescheduling option for your convenience up to 48 hours in advance.

GROUPS & EVENTS 

  • I want to host an event - who can I contact?
    We're glad to hear that! Please fill out our inquiry form and we'll get back to you as soon as possible.
  • Are there any age limits?
    At iArts MUSEUM, we welcome visitors of all ages to come and explore our exhibits. Children ages 4 and under are only charged for anti-slip socks, plus tax & fees and must be accompanied by an adult at all times. To ensure the preservation of our exhibits and the safety of our visitors, baby strollers/carriages need to be left at the designated area. Please inquire at the front desk.
  • Do you have parking?
    Paid parking is available at nearby parking lots. For details, check out our interactive map.
  • How to get to iArtS Museum?
    Subway: Just a few minutes' walk from St. Andrew station. Exit and head west on King St W (you can also take the streetcar from here). Streetcar: Hop on the 504A/B streetcar and get off at the Portland stop, right in front of iArtS Museum. Car: Check out our interactive map for nearby parking options.
  • Wheelchair accessibility at iArtS Museum
    Our current location is in a heritage building that does not support wheelchair accessibility. We acknowledge the challenges this may pose for wheelchair users, and we sincerely apologize for any inconvenience. We are actively exploring options to enhance accessibility within our museum and are committed to making improvements in this area. Thank you for your understanding and patience as we work towards creating a more inclusive environment for all visitors.
  • Where is iArtS Museum Located?
    iArtS Museum is located in the heart of downtown Toronto, just steps away from Roy Thomson Hall and the Mirvish Theatre, at 580 King St W, 2nd floor. The streetcar stops right in front, and it's only minutes away from St. Andrew subway station.
  • How long is a booking slot?
    The iArtS Museum experience is designed for a 60-minute visit, though this may vary for each guest. You are welcome to extend your stay based on available slots at the museum. Please note that arriving at your chosen time slot is crucial to ensure that you and other visitors can enjoy the exhibit in a timely manner.
  • Where do we put our strollers during our museum visit?
    You can inquire at the reception desk for assistance and directions on where to leave the stroller upon arrival.
  • Can I bring my pet to iArtS Museum?
    Unfortunately, only fully certified service animals with proper documentation are permitted. However, due to the delicate artworks on the floor, we do not encourage the presence of service animals.
  • Do you permit outside food and drinks?
    Outside food and drinks are not permitted in the exhibit area.
  • Can I wear my shoes / Flip-Flops / Sneakers / Crocs / ... ?
    To ensure the preservation of our exhibits and the safety of our visitors, all footwear are not permitted in the exhibit area. However, we provide socks for your convenience.
  • Where do I leave my shoes, boots, coats...?
    For your convenience we offer a locker room with ample space for you to store your belongings. You can bring your own lock to keep your items secure. While we take precautions to ensure the safety of your belongings, we are not liable for lost or stolen items.
  • Is there a charge for socks?
    Socks are included in the admission fee and will be provided to you upon entry. We prioritize the safety and comfort of our visitors, which is why we require all attendees to wear anti-slip socks at all times in the exhibit area. Only iArtS Museum's socks can be worn in the exhibit area; footwear is not permitted.
  • What are the accepted payment methods?
    We accept payments through major credit cards such as Visa, MasterCard, American Express, Debit, and cash payments for purchases made at the entrance. However, please note that in-person payment does not guarantee a slot availability. We recommend securing your spot in advance.
  • Walk-in policy & last entry
    WALK-IN POLICY: While we accept walk-ins, due to our popularity, we highly recommend buying your tickets online to secure your spot. LAST ENTRY: Our last entry is one hour before closing, so be sure to check our hours of operation before visiting, as they may change without prior notice.
  • Can I cancel my ticket?
    If you need to reschedule your visit, you can do so easily by clicking the link provided in your confirmation email and following the simple steps. Please note that refunds are not available for tickets, however, we offer a rescheduling option for your convenience up to 48 hours in advance.
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